Last Updated: August 31, 2026
Thank you for shopping with Crown Leaf.
We strive to ensure that every order is carefully packed and delivered to you in good condition. Please read this Refund, Return & Replacement Policy carefully before placing an order through our website.
By placing an order with Crown Leaf, you acknowledge and agree to the terms outlined below.
No General Returns
Crown Leaf does not offer general returns or refunds for products that have been successfully delivered.
We do not accept returns for reasons including, but not limited to:
- Change of mind
- Personal preference
- Product not meeting personal expectations
- Incorrect product selection by the customer
- Product being opened or used
- Customer no longer wanting the product
Once an order has been delivered successfully, it is generally considered final.
Replacement Eligibility
Although we do not accept general returns, Crown Leaf may provide a replacement if the product received by the customer is:
- Damaged during transit
- The wrong product
- Missing an item from the order
- Leaking or spilled
- Defective due to a manufacturing issue
- Expired at the time of delivery
- Significantly damaged or compromised during shipping
Replacement requests must be reported to us within 3 days of delivery.
Requests submitted after 3 days may not be accepted.
Opened or Used Products
Products that have been opened or used are not normally eligible for replacement or refund.
However, if you open the package and discover that:
- The product delivered is incorrect;
- The product is damaged;
- The product has leaked or spilled;
- The product is defective; or
- The product has been spoiled or is otherwise compromised,
please contact us within 3 days of delivery.
In such cases, Crown Leaf may arrange a replacement after reviewing the issue.
We recommend that customers do not use a product if they believe it has arrived damaged, defective, spoiled, or incorrect.
Proof Required for Damaged or Incorrect Orders
To process a replacement request, Crown Leaf may require clear evidence of the issue.
Customers may be asked to provide:
- Photographs of the product
- Photographs of the outer packaging
- Photographs of the shipping label
- A video of the package/product where appropriate
- Order number and other relevant order details
For damaged packages, we strongly recommend recording an unboxing video from the moment the package is opened.
Crown Leaf reserves the right to reject a replacement request if sufficient evidence is not provided or if the issue appears to have resulted from misuse, improper storage, or handling after delivery.
Replacement Process
If your request is approved, Crown Leaf will determine the appropriate resolution.
Where applicable, we may arrange a replacement of the affected product.
Crown Leaf does not offer product exchanges.
Replacement availability may depend on stock availability. If the exact product is unavailable, Crown Leaf may contact the customer regarding an appropriate alternative resolution.
Refunds
Crown Leaf generally does not provide refunds for delivered orders.
A refund may only be considered in exceptional circumstances, including:
- The product/order has been returned to Crown Leaf and the refund has been specifically approved by Crown Leaf; or
- Crown Leaf has accepted payment but has failed to ship the order within 14 days, subject to the circumstances of the order.
Refunds are not automatically issued simply because a customer requests one.
All refund requests are subject to verification and approval by Crown Leaf.
If a refund is approved, it will normally be processed through the original payment method used for the order.
COD Refunds
For orders placed using Cash on Delivery (COD), where a refund has been approved, Crown Leaf may process the refund to the customer’s:
- Bank account; or
- UPI account.
The customer may be required to provide accurate bank or UPI details for processing the refund.
Crown Leaf will not be responsible for delays caused by incorrect or incomplete payment details provided by the customer.
Refund Processing Time
Approved refunds may take approximately 2–3 weeks to process.
Once Crown Leaf initiates the refund, additional processing time may be required by the relevant bank, payment gateway, UPI provider, or financial institution.
The actual time for the funds to appear in the customer’s account may therefore vary.
Return Shipping Charges
Crown Leaf does not generally accept returns.
Where Crown Leaf specifically authorizes a product to be returned, the customer will generally be responsible for the return shipping cost, unless Crown Leaf specifically agrees otherwise.
For an approved damaged, wrong, defective, or otherwise eligible product issue, Crown Leaf may provide specific instructions regarding the return or replacement process.
Customers should not ship any product back to Crown Leaf without receiving prior approval and instructions from our support team.
Order Cancellation
Customers may request cancellation of an order before the order has been shipped.
As a general guideline, cancellation requests should be submitted within 24 hours of placing the order.
Once an order has been shipped, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible at:
Email: support@crownleaf.in
Please include your order number and the reason for cancellation.
Crown Leaf cannot guarantee cancellation if the order has already entered the processing or shipping stage.
Failed Delivery, Incorrect Address & Refused Orders
Customers are responsible for providing accurate delivery information when placing an order.
Crown Leaf will not be responsible for delivery failures caused by:
- Incorrect or incomplete address
- Incorrect phone number
- Customer being unavailable to receive the order
- Customer refusing delivery
- Customer failing to accept the package
- Repeated failed delivery attempts
- Other circumstances attributable to the customer
For COD orders, refusal or failure to accept an order may result in the order being returned to Crown Leaf.
Any applicable shipping, return-to-origin, or other logistics costs may be charged to the customer or deducted from any amount otherwise eligible for refund, where applicable.
Orders Returned to Crown Leaf
If an order is returned to Crown Leaf because the customer refused delivery, provided an incorrect address, failed to accept the package, or was unavailable for delivery, Crown Leaf may contact the customer regarding the next steps.
Such orders are not automatically eligible for a refund.
Any refund, re-shipment, or other resolution will be determined by Crown Leaf based on the circumstances of the order.
Missing Items
If an item appears to be missing from your order, please contact Crown Leaf within 3 days of delivery.
Please provide:
- Order number
- Details of the missing item
- Photographs of the received package and contents
- Any additional information requested by our support team
After verification, Crown Leaf may arrange an appropriate resolution, including replacement where applicable.
Shipping Damage
If the outer package appears damaged at the time of delivery, customers should document the condition of the package before opening it.
Where possible, take photographs or record a video showing:
- The condition of the package
- Shipping label
- Visible damage
- Product condition after opening
This information may be required to investigate the issue with the shipping partner.
How to Report an Issue
To report a damaged, incorrect, defective, missing, leaked, spoiled, or otherwise eligible product issue, contact us within 3 days of delivery.
Customer Support
Crown Leaf
Location: Patna, Bihar, India
Email: support@crownleaf.in
Please include your order number in the subject or body of your email.
Policy Abuse & Fraud Prevention
Crown Leaf reserves the right to investigate replacement and refund requests.
We may refuse a request where we reasonably believe that:
- The claim is fraudulent or misleading;
- The product has been intentionally damaged;
- The product has been improperly used or stored;
- Evidence provided is insufficient or inconsistent;
- The customer has repeatedly abused the replacement/refund process; or
- The request does not satisfy the conditions of this policy.
Any decision regarding eligibility for a refund or replacement will be made after reviewing the relevant circumstances.
Policy Changes
Crown Leaf reserves the right to modify, update, or change this Refund, Return & Replacement Policy at any time.
Any changes will be published on this page with an updated “Last Updated” date.
Customers are encouraged to review this policy before placing an order.
Contact Us
If you have any questions regarding this policy or your order, please contact:
Crown Leaf
Patna, Bihar, India
Email: support@crownleaf.in
We will review your request and respond as soon as reasonably possible.